How to Reset Your AVA™ Portal Password
This guide walks you through the fastest path first, then shows you what to check if the reset does not work the first time.
Who Should Use This
This article is for existing AVA™ users who already have portal access but cannot sign in.
This typically applies if:
- you forgot your password
- your saved password is no longer working
- your temporary password has expired
- you requested a reset but did not receive the email
- you are unsure which email address is tied to your account
Before You Start
Make sure you:
- are using the email address connected to your AVA™ Portal login
- can access that email inbox
- check your junk, spam, or promotions folder if the reset email does not appear right away
- are opening the most recent reset email if you requested more than one
If you no longer have access to the email address on file, contact your dealership administrator or the Autocorp support team for help.
Workflow
Step 1 — Open the AVA™ login page
Go to the AVA™ Portal sign-in page. If you do not have the URL bookmarked, ask your dealership administrator for the direct link.
Step 2 — Click Forgot password?
On the login screen, select Forgot password? to begin the reset process.
Step 3 — Enter your login email address
Type the email address associated with your account, then submit the request.
Tip: If you use multiple work emails, double-check that you are entering the one your dealership originally used for AVA™ access.
Step 4 — Check your inbox
Look for the password reset email in your inbox. If you do not see it, check your junk, spam, or filtered folders.
Step 5 — Open the reset link
Click the link in the email and follow the prompts to create a new password. Note that reset links expire after a short period — if the link no longer works, return to Step 2 and request a new one.
Step 6 — Sign in again
Return to the AVA™ login page and sign in using your updated password.
What You Can Expect
In most cases, this process restores access in just a few minutes.
Once your password has been updated successfully, you should be able to sign in normally and continue using the AVA™ Portal without any additional setup.
Troubleshooting
I did not receive the reset email
Try the following:
- confirm you entered the correct email address
- check junk, spam, promotions, or filtered folders
- wait a few minutes and submit the request again
- use only the most recent reset email if you requested multiple links
The reset link does not work
If the link fails or opens an error page, it has likely expired. Request a new password reset from the AVA™ Portal sign-in page and use only the newest reset email you receive — older links are automatically invalidated when a new one is issued.
My temporary password has expired
If you see a message that your temporary password has expired or must be reset by an administrator, the self-serve reset flow will not resolve this on its own. Contact your dealership administrator or the Autocorp support team directly for assistance.
I still cannot log in after resetting my password
Double-check that:
- you are signing in with the correct email address
- your browser is not auto-filling an older password
- your new password was saved successfully before you closed the reset screen
If needed, manually type your new password instead of using a saved browser password.
I no longer have access to my email address
If the email address connected to your account is no longer accessible, contact your dealership administrator or Autocorp support so your login can be updated.
Pro Tips
- If you request multiple resets, always use the newest email link.
- If your team shares similar email aliases, confirm your exact login email before resetting.
- If your browser keeps signing you in with an old password, clear the saved password entry and try again.
Need Help?
If the self-serve reset does not restore access, contact the Autocorp support team.
💬 Chat inside your portal
📧 support@autocorp.ai
📞 1 (877) 255-8627