Log in to the AVA Portal, manage your team's user accounts, reset passwords, and understand how your dealership account is structured from day one.
Set up lead routing and email notifications, connect AVA to your existing dealership tools, troubleshoot missing leads, and view or export lead data from the portal.
Launch and manage AVA Campaigns to re-engage prospects, set up UTM tracking to measure marketing performance, configure SMS notifications, and review campaign lead attribution.
Manage credit applications submitted through AVA, understand Credit Lite vs. full application flows, review Equifax soft pull results, and handle subprime lead workflows.
Send remote identity verification links or QR codes to customers, review verification results and reports, understand accepted ID types, and resolve failed or high-risk verifications.
Screen customers in-dealership before handing over vehicle keys, capture licence data and consent on-site, and manage VeriDrive records and settings from the portal.
Review and manage trade-in appraisal leads, understand how Black Book values are calculated, configure trade tool settings, and troubleshoot missing vehicle or value data.
Match customers to vehicles in your inventory, configure vehicle search settings and lot codes, connect your inventory feed, and troubleshoot inventory display or matching issues.
Best practices for maximizing lead conversion, workflows for Finance and BDC teams, seasonal playbooks, tips for improving response times, and strategies for getting the most out of every AVA tool.
