--- title: Verifications Checks explained | Autocorp.ai Help Center description: Understand failed selfie and ID verification checks in AVA™. Learn what each status means and how to interpret common reasons for failed identity verifications. --- [Skip to content](https://getautocorp.com/en-ca/help/verifications-checks-explained-autocorp.ai-help-center#main-content) English - Canada Show submenu for translations ![2023-Autocorp-TM-Logo-BL-Transparent@4x](https://getautocorp.com/hs-fs/hubfs/2023-Autocorp-TM-Logo-BL-Transparent@4x.png?width=200&height=34&name=2023-Autocorp-TM-Logo-BL-Transparent@4x.png) Open main navigation Close main navigation - English - Canada Show submenu for translations - [Request Support](https://getautocorp.com/request-support) [Request Support](https://getautocorp.com/request-support?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [AVA Help Centre](https://getautocorp.com/en-ca/help?hsLang=en-ca) 2. [AVA™ ID](https://getautocorp.com/en-ca/help/ava-id?hsLang=en-ca) September 10, 2026 # Verifications Checks explained | Autocorp.ai Help Center *The following tables list the possible reasons associated with each check status, which can help you understand the outcome of your client's verification process:* **Selfie Checks** | Check Name | Description | Reasons | | --- | --- | --- | | Account comparison | Compare if the selfie is inconsistent with the account portrait. | Failed \- The selfie is inconsistent with the portrait on the account. ​ Not applicable \- The selfie has no face. \- The account has no selfie. | | Age comparison | Detect if the perceived age from the selfie is different from the reference age. | Failed \- The reference age falls outside of the age range detected in the selfie. \- The age range detected in the selfie is above the age limit. \- The age range detected in the selfie is below the age limit. ​ Not applicable \- No reference birthdate was provided. \- No perceived age was available from the selfie. \- No perceived age estimation was available from the selfie. | | Age threshold comparison | Detect if the perceived age from the selfie complies with min and/or max age limits. | Failed \- The age range detected in the selfie falls outside of configured age limits. ​ Not applicable \- No min or max age limit was configured. \- No perceived age prediction was available from the selfie. | | Attribute comparison | Compare if the selfie is inconsistent with provided selfies. Generally used for verifications created outside an inquiry. | Failed \- The selfie is inconsistent with the provided selfies. ​ Not applicable \- The submission has no selfie. \- No selfies were provided for comparison. | | Face covering | Detect if face was covered in the selfie. | Failed \- The selfie contains a person with a PPE face covering. | | Glasses | Detect if glasses are present. | Failed \- Glasses are detected and may interfere with selfie face detection. | | Selfie- to- ID comparison | Compare if the selfie and the face portrait in the ID are different faces. | Failed \- The selfie and the face portrait in the ID appear to be different faces. \- An error has occurred that made the selfie and government ID comparison attempt fail. ​ Not applicable \- Inquiry has no ID portrait. \- Inquiry has no selfie. | | Selfie liveness | Detect if the selfie contains a live individual, not a recording, picture, or another spoof. | Failed \- The selfie appears to be a deepfake. \- The selfie appears to be an AI generated image. \- The selfie does not appear to be a live person. \- The submission may have been submitted on an emulator. \- The selfie appears to be a framed replica. \- Failed to determine selfie liveness due to inadequate image quality. \- The selfie appears to be a 2d replica. \- The selfie has characteristics that are indicative of a spoof. \- The images may have been submitted on a rooted device. \- The images appear to have different backgrounds. \- The submission is not properly oriented. \- The selfie has characteristics that are indicative of virtual camera usage. ​ Not applicable \- Not enabled. | | Multiple faces | Detect if the selfies are different faces across poses. | Failed \- The selfies appear to be different faces across poses. \- The selfie has multiple faces in the frame. ​ Not applicable \- The selfie has only one pose. | | Portrait quality | Detect if the face portrait is clear and in focus. | Failed \- The face portrait is unclear and out of focus. | | Pose position | Detect if the face in the selfies are correctly positioned across all poses. | Failed \- The selfies appear to be incorrectly positioned in one or more poses. \- The center selfie's face appears obscured. \- The selfie does not capture the entire face. \- The selfie captured was too small. \- The selfie captured is unclear and out of focus \- The submitted pose order was incorrect ​ Not applicable \- The selfie has only one pose. \- Missing yaw angles. | | Pose repeat | Detect if the selfies are exact repeats across poses. | Failed \- The selfies appear to repeat across poses. ​ Not applicable \- The selfie has only one pose. \- The selfie was captured live. | | Public figure | Detect if the selfie submission matches a known public figure. | Failed \- The selfie submission appears to be of a known public figure. | | Selfie repeat | Detect if the selfie submission matches a selfie in another account. | Failed \- The selfie matches that of a previously submitted selfie on a different account. ​ Not applicable \- Image quality is too low for repeat detection. \- Selfie repeat detection is not enabled. | | Suspicious entity | Detect if the selfie submission is that of a government ID. | Failed \- The selfie submission appears to be a government ID. | | Video quality | Detect if the selfie video is high enough quality. | Failed \- There was no video uploaded. \- The video is corrupt. \- The bit rate is too low. \- The frame rate is too low. \- The duration of the video was too short. |     #### ID Checks | Check Name | Description | Possible Reasons | | --- | --- | --- | | Account comparison | Compare if government ID details (e.g. name, birthdate) are consistent with account details. | Failed \- ID properties are inconsistent with the account details. \- Face is inconsistent with the selfie found on the account. \- Comparison attributes include characters from an unsupported language. ​ Not applicable \- No account associated with this verification. \- Missing properties for account comparison. | | Age comparison | Detect if the age listed on the ID meets the age restriction. | Failed \- ID details do not meet age requirements. ​ Not applicable \- \- The verification does not have an age comparison configuration. | | Portrait age | Detect if the age listed on the ID is different than the age estimated from the face portrait. | Failed \- The age listed on the ID appears to be different than the age estimated from the face portrait. ​ Not applicable \- The age range is missing. \- The birth date is missing. \- The ID has no face. \- The issue date is missing. | | Attribute comparison | Compare if government ID details (e.g. name, birthdate) are consistent with provided values. Generally used for verifications created outside an inquiry. | Failed \- ID properties are inconsistent with the provided values. ​ Not applicable \- Claimed attributes like name or birthdate are missing. \- Claimed or extracted attributes include characters from an unsupported language. | | Barcode | Detect if there is a barcode on the ID. | Failed \- The barcode on the ID cannot be decoded. \- The barcode on the ID is not found. \- Unsuccessful detection of the back of the ID. ​ Not applicable \- The barcode was not collected. \- This check is not currently supported for this country. | | Barcode inconsistency | Detect inconsistencies in the barcode on the ID. | Failed \- The barcode does not follow ID specifications. \- The barcode is missing required fields. \- The barcode has fields in invalid formats. \- The barcode specifies an issuer that is invalid. \- The barcode has inconsistent issuer information. \- Barcode revision is inconsistent with genuine IDs from the provided issuer. ​ Not applicable \- Unsuccessful detection of the back of the ID. \- The barcode on the ID cannot be decoded. \- The barcode on the ID is not found. \- This check is not currently supported for this country. | | Color | Detect if the colors on the ID are different than the expected colors. | Failed \- The colors detected on the ID appear to be different than the expected colors. \- The colors detected on the ID appear to be monochromatic. | | Compromised submission | Detect if the submission can be found from a publicly available source (e.g. Google Images). | Failed \- The ID is reported as fraudulent. \- The ID is likely a sample ID or publicly available. \- The ID contains a word that indicates it is a sample. | | Corner detection | Detect if the submitted ID is fully in frame with all four corners visible. | Failed \- The ID is too close to the edge of the image. \- The country is not supported by this check. \- The type of ID is not supported by this check. \- The ID could not be identified. | | Allowed country | Detect if the country of the ID is not allowed based on template requirements. | Failed \- No country was extracted. \- The country of the ID is not allowed based on template requirements. \- The country of the ID does not match the country selected by the user. ​ Not applicable \- All countries are allowed. | | Allowed ID type | Detect if the ID type (e.g. driver license) submitted does not match the ID type the user selected. | Failed \- The ID has a designation that is not allowed based on template requirements. \- The ID type is not allowed based on template requirements. \- The ID type cannot be collected due to federal compliance requirements. \- The ID type detected does not match the ID type the user selected. \- The ID type of the submission could not be identified. ​ Not applicable \- There are no restrictions on ID type. | | Double side | Detect if one side of the ID is submitted as both front and back. | Failed \- The back and front submissions of the ID are of the same side. | | Electronic replica | Detect if the submission is a replica of an image presented on another electronic device or screen. | Failed \- The submission may contain an icon which is often found on a replica. \- The submission may contain digital text which is often found on a replica. \- The submission may have been submitted on an emulator. \- The submission may be a replica of a photocopy. \- The submission may be a generic replica. \- The submission may have been submitted on a rooted device. \- The submission may be a replica of a screenshot. \- The submission may have been submitted using a virtual camera. | | Government ID | Detect if there is a government ID in the submission. | Failed \- This submission does not appear to include a government ID. | | Expiration | Detect if the ID is expired. | Failed \- The ID is expired. ​ Not applicable \- The expiration date is missing. | | Extracted properties | Detect if template- required ID details are extracted. | Failed \- Required ID field(s) were not extracted. \- First name and last name were required, but only one was extracted. ​ Not applicable \- The template is not configured to require extraction of certain properties. | | Extraction inconsistency | Detect if the details extracted from the front of the ID are different than the details extracted from the barcode. | Failed \- Details extracted from the front of the ID are different than the details extracted from the barcode. ​ Not applicable \- Unsuccessful detection of the back of the ID. \- Barcode is missing properties to compare. \- This check is not currently supported for this country. | | Fabrication | Detect if the ID is likely to be fabricated, based on its format and issuing entity. | Failed \- The submitted ID is issued by an unrecognized or invalid government entity. \- The submitted ID does not match a known in- circulation format of that ID type. | | Inconsistent repeat | Detect if either the ID details or face portrait match that of a previously submitted ID within the last year. | Failed \- The face portrait matches that of a previously submitted ID with different details. \- The ID details matches that of a previously submitted ID with a different face portrait. ​ Not applicable \- Portrait quality is too low for comparison. \- Inconsistent repeat is not enabled. \- The face portrait is missing. | | Inquiry comparison | Compare if ID details like name or birthdate are inconsistent between different submission attempts. | Failed \- The claimed first name matches the extracted last name and vice versa. \- PID details like name or birthdate are inconsistent between different submission attempts. ​ Not applicable \- Comparison attributes include characters from an unsupported language. \- Inquiry details like name or birthdate are missing. \- No associated inquiry. | | MRZ Detected | Detect if there is encoded, machine- readable text on the ID. | Failed \- The encoded, machine- readable text on the ID is not found. \- The full area of the encoded, machine- readable text on the ID was not detected. | | MRZ Inconsistency | Detect if the encoded, machine- readable text on the ID is well- formed. | Failed \- The encoded, machine- readable text on the ID has invalid checksum(s). ​ Not applicable \- The encoded, machine- readable text on the ID is not found. \- The encoded, machine- readable text on the ID is present but not verifiable (e.g. because it may be partially obscured). | | ID number format inconsistency | Detect if the ID number format is well- formed based on issuing authority rules for certain countries. | Failed \- The ID number has an invalid format. \- The ID number has an invalid checksum. \- Data encoded in the ID number does not match data extracted from the ID. ​ Not applicable \- This check is not currently supported for this country. | | Paper detection | Detect if the ID is a paper copy | Failed \- The submitted ID is printed on a piece of paper. | | PO box | Detect if the address is a PO box. Note that address parts may be extracted both visually and from the barcode / MRZ. | Failed \- The address is a PO box. ​ Not applicable \- No address was submitted. | | Portrait clarity | Detect if the face portrait is clear and in focus. | Failed \- The face portrait is unclear and out of focus. | | Portrait | Detect if there is a face portrait in the submission. | Failed \- The submission has no face portrait. | | Public figure | Detect if the face portrait matches that of a known public figure. | Failed \- The face portrait appears to match that of a known public figure. | | REAL ID | Detects whether the submitted document is a U.S. REAL ID. | Failed \- ID's compliance type could not be detected. \- ID does not meet federal guidelines for REAL Enhanced IDs. ​ Not applicable \- REAL ID is not available for the given country. \- ID type is not supported by REAL ID. \- Barcode on ID could not be read. \- ID's barcode was not provided. | | Repeat | Detect if the ID details and face portrait match that of a previously submitted ID on a different account within the last year. | Failed \- The ID details and face portrait match that of a previously submitted ID on a different account. Not applicable \- ID repeat detection is not enabled. | | Selfie- to- ID comparison | Compare if the face portrait on the ID and the selfie are different faces. | Failed \- The face portrait on the ID and the selfie appear to be different faces. Not applicable \- The submission has no selfie. | | ID image tampering | Detect if the submission is tampered by a photo editor. | Failed \- The submission has inconsistencies in the file metadata. \- The submission appears to have been tampered by an editor. | | Processable submission | Detect if the submission is unprocessable. | Failed \- The age detected in the portrait is below the processable age limit. \- The submission is unprocessable. | | Valid dates | Detect if the dates on the ID are in violation of issuing authority rules. | Failed \- The dates on the ID appear to be in violation of issuing authority rules. ​ Not applicable \- The ID is temporary or limited- term, so the valid date rules are unknown | | Video quality | Detect if the video is high enough quality. | Failed \- There was no video uploaded. \- The video is corrupt. \- The bit rate is too low. \- The frame rate is too low. \- The duration of the video was too short. |   If you have additional questions, contact our support team. - [Getting Started & Account Setup](https://getautocorp.com/en-ca/help/getting-started-account-setup?hsLang=en-ca) - [Website Setup & Installation](https://getautocorp.com/en-ca/help/website-setup-installation?hsLang=en-ca) - [Leads & Integrations](https://getautocorp.com/en-ca/help/leads-integrations?hsLang=en-ca) - [Campaigns & Marketing](https://getautocorp.com/en-ca/help/campaigns-marketing?hsLang=en-ca) - [AVA™ Credit](https://getautocorp.com/en-ca/help/ava-credit?hsLang=en-ca#main-content) - [TransUnion](https://getautocorp.com/en-ca/help/ava-credit?hsLang=en-ca#transunion) - [AVA™ ID](https://getautocorp.com/en-ca/help/ava-id?hsLang=en-ca) - [AVA™ VeriDrive](https://getautocorp.com/en-ca/help/ava-veridrive?hsLang=en-ca) - [AVA™ Trade](https://getautocorp.com/en-ca/help/ava-trade?hsLang=en-ca) - [AVA™ MatchBook](https://getautocorp.com/en-ca/help/ava-matchbook?hsLang=en-ca) - [Guides, Tips & Strategies](https://getautocorp.com/en-ca/help/guides-tips-strategies?hsLang=en-ca) - [Billing & Invoicing](https://getautocorp.com/en-ca/help/billing-invoicing?hsLang=en-ca) [![2023-Autocorp-TM-Logo-BL-Transparent@4x](https://getautocorp.com/hs-fs/hubfs/2023-Autocorp-TM-Logo-BL-Transparent@4x.png?width=300&height=51&name=2023-Autocorp-TM-Logo-BL-Transparent@4x.png "2023-Autocorp-TM-Logo-BL-Transparent@4x")](https://cdn.prod.website-files.com/668415686f0a8cf761c4b334/66844e747562f707f0c5499d_2023-Autocorp-TM-Logo-WH-Transparent%404x.png) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Autocorp.ai