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How to Request OEM Training and Assistance from SM360

This article explains how to request training and assistance related to the OEM team at SM360.

Summary

Requests and technical modifications related to the OEM engagement are handled by SM360's dedicated support department. Contacting that support team is the route to obtain training and assistance.

How to request training or assistance

  1. Submit your request to SM360's dedicated support department for OEM-related needs.
  2. When you contact support, indicate that the request concerns OEM requirements or technical modifications so it is routed appropriately.
  3. Expect the support team to validate and process requests that were transferred from project or implementation teams.

What the support team handles

  • Validation of requested modifications that fall under post-implementation support
  • Coordination of technical information and changes after a project transfer to support

Conclusion

For training or assistance involving the OEM team at SM360, direct your request to SM360's dedicated support department and specify that the issue concerns OEM requirements or technical modifications so the support team can validate and process it.